MGM102H5 Chapter Notes - Chapter 13: Nonverbal Communication, Linguistics, Communication
Document Summary
Chapter #13 managing communication, conflict, and negotiation. Communication sharing of information between two or more individuals or groups to reach a common understanding. Good communication internally and externally provides a competitive advantage. Feedback phase common understanding is met. Sender person wishing to share the information. Receiver person for who a message is intended. Medium pathway through which message is transmitted to receiver. Message information the sender wants to share. Encoding translating a message into understandable symbols. Noise anything that hampers any stage of communication. Decoding interpreting and trying to make sense of a message. Receiver decides what messages to send to original sender, encodes it and transmits it (may be a confirmation to original message) Sender decides if common understanding has been reached. Verbal communication encoding of messages into words, written or spoken. Nonverbal communication encoding of messages through facial expression, body language and dressing.
