MGM101H5 Chapter Notes - Chapter 11: Customer Satisfaction, Small Business, Leading Edge
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MGM101H5 Full Course Notes
Verified Note
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Document Summary
Idea behind supply chain management is to assist the organization in reducing its cost base, thereby offsetting market pressures toward lower prices. As these products mature and decline, they must be replaced by new products and services if the organization is going to continue to grow. The data you can get after the output: leading indicators: are activities and actions that can be tracked or measured at the front end, revealing almost instantaneously how well the organization is executing its strategy. Activities that you can predict in the beginning before the execution of strategy. This needs to include clear identification of the roles and responsibilities of those involved. Specific, measurable, actionable, and controllable objectives must be identified: quality initiatives must be viewed as requiring a team-based approach. Involvement, input, rewards, and recognition must be shared with all involved: the progress and results of the initiatives must be effectively communicated to all involved.
