MGM101H5 Chapter Notes - Chapter 3: Total Quality Management, Western Electric, Nonlinear Programming
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MGM101H5 Full Course Notes
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Document Summary
Assumption: people are social and self-actualizing: focus on how managers should lead and control their workforces to increase performance. Management science theory: has become more important as researchers have developed rigorous analytical and quantitative techniques to help managers measure and control organizational performance. Adam smith (economist: first to look at effects of different manufacturing systems, compared performance of 2 different manufacturing methods, crafts-style production --> each employee was responsible for all of the. 18 tasks involved in producing a pin: each employee performs only one or a few of the 18 tasks, 2nd method had greater performance, employees who specialized became more skilled at their tasks so faster. Increasing level of job specialization (process which a division of labour occurs as different employees specialize in different tasks over time) increases efficiency and gives higher performance. Scientific management: the systematic study of relationships between people and tasks for the purpose of making work process to increase efficiency.
