ADM 2336 Chapter Notes - Chapter 12: Job Performance, Work Unit, Absenteeism

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Craig Kuziemsky

Document Summary

Leadership: the use of power and influence to direct the activities of followers towards goal achievement. Some people in organizations occupy formal or assigned leadership roles with authority to direct employees. Individuals might also emerge to occupy informal leadership roles. That dire(cid:272)tio(cid:374) (cid:272)a(cid:374) affe(cid:272)t follo(cid:449)ers" i(cid:374)terpretatio(cid:374) of e(cid:448)e(cid:374)ts, the orga(cid:374)izatio(cid:374) of their work activities, their commitment to key goals, their relationship with other followers, and their access to cooperation and support from other work units. Leaders might be judged by objective evaluations of unit performance, such as profit margins, market share, sales, return on investment, productivity, quality, cost, and so on. They can also be judged based on employee absenteeism, retention of talented employees, grievances filed, requests for transfer, and so forth. Improves performance, commitment, and well being: how measured, objective measures of unit performance, more subjective measure- focus on followers.