SPCOM227 Chapter Notes - Chapter 8: Groupthink, Shared Decision-Making In Medicine, Workplace Democracy

• School: University of Waterloo
• Department: Speech Communication
• Course: SPCOM227
• Professor: Jennifer Doyle

Document Summary

Chapter 8: teams and networks - communication and collaborative work. Workplace democracy: combined interest in greater participation and increased collaboration. More emphasis on engaging multiple stakeholders both in setting direction and in developing operational tactics/plans. Multiple-stakeholder model: organizations ought to be concerned with interests of many different individuals and groups and not just shareholders or stockholders. Employee engagement: reflected in employees who are fully involved in and enthusiastic about their work. Can increase employee engagement through communicating in ways that demonstrate caring, valuing of one"s contribution. Team based organization: restructured itself around interdependent decision making groups, not individuals, as a means to improve work processes and provide better products and services to customers. Teams: groups of employees with representation from a variety of functional areas within the organization to maximize the cross functional exchange of information. Project teams: help coordinate successful completion of particular project, have long been used by organizations in design and development of new products/services.