AFM280 Chapter Notes - Chapter 6: Role Conflict, Personal Development, Job Performance

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Stress: the psychological response to demands when there is something at stake for the individual, and when coping with these demands would tax or exceed the individual"s capacity or resources. Strains: negative consequence of the stress response; demands exceed a persons capacity. Transactional theory of stress: a theory that explains how stressful demands perceived and appraised, as well as how people respond to the perceptions of appraisal. Primary appraisal: evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal well-being and goals. Benign job demands: job demands that are appraised as being non-stressful o. Hindrance stressors: stressors that tend to be appraised as thwarting progress towards growth and achievement trigger negative emotions such as anger/anxiety. Challenge stressors: stressors that tend to be appraised as opportunities for growth and achievement, trigger positive emotions. Role conflict: others having differing expectations of what one expects to do in a.