SMO311 Chapter Notes - Chapter 1: Human Resource Management, Business Partner, Human Resources

• School: University of Alberta
• Department: Strategic Management and Organization
• Course: SMO311
• Professor: Kent Rondeau

Document Summary

Human resource management centers on the practices, policies, and systems that influence e(cid:373)plo(cid:455)ees(cid:859) (cid:271)eha(cid:448)iors, attitudes, a(cid:374)d perfor(cid:373)a(cid:374)(cid:272)e. Impact of hrm: type of human capital: training, experience, judgement, intelligence, relationships, and insight behavior of human capital: motivation, effort . Organizational performance: quality, profitability, customer satisfaction: human resources are valuable, rare, cannot be imitated, and have no good substitutes. A high performance work system has a foundation of strategic human resources: organization in which technology, organizational structure, people, and processes all work together to give an organization an advantage. The hr department has three product lines: administrative services and transactions for managing employee interactions and processes, requires expertise with particular tasks, business partner services for constructing effective hr systems and functions. Help organization meet its goals for attracting, keeping and developing people with the skills it needs. Hr must understand the business to get what the business needs: strategic partner contributing to achieving organizational goals.