ADMN 2220H Chapter Notes - Chapter 13: Hierarchical Organization, Selective Perception, Business Process

• School: Trent University
• Department: Business Administration
• Course: ADMN 2220H
• Professor: Amina Malik

Document Summary

Changing the organizational structure departments, divisions, and the overall organization are designed hierarchy and lay off managers and workers to reduce bureaucratic costs: mergers and acquisitions. Changing the organization technology, work processes, and tasks: reengineering the process by which managers redesign how tasks are bundled into roles and functions to improve organizational effectiveness, changing business process. Individual reactions to change: organizational resistance to change. Organizational resistance to change: limited focus of change, difficult for implementation to succeed, ex. Changed equipment but employees are still focused on quantity of output: conflicting team norms, may cause people to resist, ex. Doesn"t want to increase production because if they become too successful they will get punished by team: conflicting organizational systems, formal organizational systems and processes may inadvertently act as barriers to change, ex. New mandate is to work as team, but reward system only recognizes individual performance.