ADMN 2220H Chapter Notes - Chapter 6: Hierarchical Organization, Paralanguage, Kinesics
29 Mar 2017
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Document Summary
Info (data that have been interpreted , analyzed and have a meaning ) Nonverbal communication (most meaning is sent through: speech variation (paralanguage) Culturally bound b. c no gestures are interpreted the same in all cultures: face & eye beh, use of interpersonal space. Proxemics (study of interpersonal space across cultures) Barriers to communication (can occur at all phases of communication) (distort it: cultural differences, perceptual screens (windows through which we interact with ppl) Composed of what each person brings (age, gender, values) Sender & receivers screens influence the quality, accuracy and clarity of msg: language, status differences (related to organizational hierarchy) Employees and their supervisors tend to modify their language according to the perceived status of the other person. Filtering is deleting, delaying, or softening negative info as it moves up the hierarchy: gender. Girls focus more on raport building, men focus on status dimension. Girls downplay their certainty, men minimize their doubts.
