ADMN 2010H Chapter 10: Chapter 10
23 Feb 2017
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Chapter 10 handling difficult conversations, conflict, and negotiation. Have people sit in a circle or around a table so they have face-to-face connection with all present. Begin by spending a few minutes discussing the purpose of dialogue and agreeing on simple ground rules, such as showing respect to one another. Give each person a chance to speak about the topic without interruption: no back-and-forth conversation. Some groups use a talking stick or talking ball to direct traffic. Each participant has the responsibility of disclosure: disclosure everyone must be willing to say what is really on their, inquiry ask questions to deepen and clarify understanding while. Each participant has the responsibility of inquiry minds about the subject: be open to other opinions challenging assumptions. At the end, allow ten minutes or more to collect and agree on key learning points from the dialogue.
