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BUS 362 Chapter Notes - Chapter 5: Business Process

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School
Simon Fraser University
Department
Business Administration
Course
BUS 362
Professor
Landon Kleis

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Document Summary

Systems analysis and design chapter 5: process modeling. A graphical way of representing how a business system should operate. A technique that diagrams the business processes and the data that pass among them. Describe processes without suggesting how they are conducted. Provide information that is ultimately needed to build the system. An activity or function that is performed for some specific business reason. They are named starting with a verb and ending with a noun. A single piece of data or a logical collection of several pieces of information. A collection of data that is stored in some way. A person, organization, organizational unit, or system that is external to the system but interacts with it. Shows the entire system in context with its environment. Shows all processes at the first level of numbering, data stores, external entities, and data flows among them. Ensuring all information presented in a dfd at one level is accurately represented in the next level.

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Related Questions

The first step in the process of organizing a business is to:

A) determine the work that needs to be done.

B) divide people into teams.

C) group workers into departments based on skills or expertise.

D) develop an organization chart.

Case Study - 5

Breaking The Bargaining Pattern

Gilson steel is a local fabricating and supply firm. Situated in open country, far from the large steel making centers. The firm has been in business many years. About the third of employees have worked in the organization for more than ten years. Top management would like to get away from the current practice in which negotiations on wage matters and fringes follow the pattern. The firm’s president feels that industry – wide bargaining tends to divorce employees from the firm. He thinks they feel that their employer is a combination of U.S steel and bethlem steel instead of Gilson. He argues that the local firm which has prospered can do better by employees than is possible in national pattern. He says that the local conditions should be considered. His basic objection to current practice, however, is his conviction that it tends to divorce its employees from local employer. The labor relations manager has been urged to try negotiating terms at variance with the national pattern.

 Answer the following questions: ·

  1. What theory and policy do you read into the president’s suggestion? ·
  2. How will his ideas fit into the existing pattern of public union policy? ·
  3. Can you suggest a promising innovative approach?