BUS 272 Chapter Notes - Chapter 4 & 5: Profit Sharing, Motiva Enterprises, Top Priority

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Ron Velin

Document Summary

Chapter 4: theories of motivation: what is motivation, motivation, the intensity, direction, and persistence of effort a person shows in reach- ing a goal: Intensity: how hard a person tries: direction: where effort is channelled, persistence: how long effort is maintained, theory x and theory y. Theory x assumptions: employees dislike work, employees attempt to avoid work, employees must be coerced, controlled, or threatened with punishment to achieve goals. Theory y assumptions: employees like to work, employees are creative, and seek responsibility, employees can exercise self-direction and self-control. 2. if the gratification of a higher-level need is stifled, the desire to satisfy a lower-level need increases: herzberg"s motivation-hygiene theory. A theory that relates intrinsic factors to job satisfaction and associates extrinsic factors with dissatisfaction. (aka two factor theory) Intrinsic factors (content of work: achievement, recognition, challenging, varied, or interesting work, responsibility, advancement.