BUS 272 Chapter Notes - Chapter 4: Performance Appraisal, Job Satisfaction, Motivation

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Motivation: process that accounts for an individual"s intensity, direction, and persistence of effort toward reaching a goal. Intensity how hard a person tries: direction channeling the effort at the right place, persistence how long you maintain your effort\ Intrinsic motivators: from person"s internal desire to do something, due to interest, challenge, and personal satisfaction: when they genuinely care about their work. Extrinsic motivators: from outside the person (e. g. pay,, bonuses, other tangible rewards) Needs theories of motivation describe the types of need that must be met to motivate individuals: maslow"s hierarchy of needs theory, erg theory, herzberg"s two-factor theory, and theory of needs. Satisfied externally: higher-order needs social, esteem and self-actualization. Clayton alderger"s erg theory: there are three groups of core needs (existence, relatedness, & growth) Existence similar to maslow"s physiological and safety needs. Relatedness similar to maslow"s social needs.