BUS 237 Chapter Notes - Chapter 3: Management Information System, Value Chain, Business Process

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Zorana Svedic

Document Summary

Provides products and services that other industries rely on to get their work done. The lack of evidence of an increase in worker productivity associated with the massive increase in investment in information technology. Tangible benefits for organizations through either more efficient use of resources or more effective delivery of their services to customers. Rogers" five characteristics: relative advantage, compatibility, complexity, trialability, and observability. A nonprofit organization created to support the development of skills for the information and computing technology industry. A category of skills focused on the ability to effectively innovate using information technology in organizations. A set of skills thought to be useful for those employees focused on developing and maintaining information technology. A measure of productiveness also refers to accomplishing a business process either more quickly with the same resources or as quickly with fewer resources. In michael porter"s value chain model, the fundamental activities that create value inbound logistics, operations, outbound logistics, marketing/sales and service.