NSE 13A/B Chapter Notes - Chapter 2: Nonverbal Communication, Therapeutic Relationship, Active Listening

• School: Ryerson University
• Department: Nursing
• Course: NSE 13A/B
• Professor: Wendy Garcia

Document Summary

Subjective data: the info that the pt says about themselves. *communication and critical self reflection are foundational skills that can be learned and continually improved over the course of your career. ** facilitation, silence, reflection and empathy and clarification involved your reactions to the facts or feelings that the pt has communicated: facilitation: responses encourage pt to say more and continue the story ie: general leads. Infants: non verbal communication will be primary method used- they respond best to firm, gentle handling and quiet, calm voice. Acutely ill patients: be there to comfort pt, establish the priority of what parts of the history are most relevant, begin to use closet, direct questions earlier and ensure statements are clear. Personal questions: supply brief information if you see necessary but be sensitive that there may be motive behind the personal questions ie: loneliness or anxiety.