MHR 405 Chapter Notes - Chapter 2: Presenteeism, Proactivity, Job Satisfaction

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Franklin Ramsoomair

Document Summary

Mhr chapter 2 individual behaviour, personality and values (p. 26-46) One of the earliest formulas: performance = person x situation. Person individual characteristic, situation external influences. Ability, motivation and situation are the most commonly mentioned predictors of individual behaviour and performance. 4th ke(cid:455) fa(cid:272)to(cid:396): (cid:396)ole pe(cid:396)(cid:272)eptio(cid:374)s (cid:894)the i(cid:374)di(cid:448)idual"s e(cid:454)pe(cid:272)ted (cid:396)ole o(cid:271)ligatio(cid:374)s(cid:895) 4 variables: mars motivation, ability, role perception and situational factors: direct predictors of employee performance, customer service, coworker collegiality, ethical behaviour, and all other forms of voluntary behaviour in the workplace. Motivation the forces within a person that affect their direction, intensity, and persistence of voluntary behaviour. Ability than natural aptitudes and learned capabilities required to successfully complet a task. Personality the relative enduring pattern of thoughts, emotions, and behaviours that characterize a person, along with the psychological processes behind those characteristics. Myers-briggs type indicator (mbit) an instrument designed to measure the elements of.