MHR 405 Chapter Notes - Chapter 4: Cognitive Dissonance, Emotional Labor, Organizational Commitment
27 Nov 2017
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Document Summary
Mhr chapter 4 workplace emotions, attitudes and stress. Attitudes cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object or event. Attitude consists of beliefs, feelings, and behavioural intentions. Dual cognitive-emotional reasoning influence of both cognitive reasoning and emotions on attitudes. Cognitive dissonance emotional experience caused by a perception that our beliefs, feelings and behaviour are incongruent with each other. Reduce cognitive dissonance develop more favourable attitudes towards specifics of the decision, find faults in alternatives you didn"t choose, and emphasizing how your other decisions have been frugal. Emotional labour the effort, planning and control needed to express organizationally desired emotions during interpersonal transactions. Emotional dissonance psychological tension experienced when the emotions people are required to display are different from the emotions they actually experience. Emotional intelligence set of abilities to perceive and express emotions, assimilate emotion in though, understand and reason with emotion, and regulation emotion in oneself and others.
