ITM 750 Chapter Notes -Collegehumor, Enterprise Resource Planning, Basal Ganglia

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 750
• Professor: Tim Mc Laren

Document Summary

Change management: tecniques used throughout a project to help ensure that the stakeholders adopt the changes necessary for the project to deliver value to the organization: can involve: new process, people, technology and strucuture, leavitt diamond model. If one of these of these area change, they often need to change the other areas to make sure they are still in alignment. To overcome the resistance, we need to change: use empathy: try to understand the reason why stakeholders might resist. Conflict management: different approaches that can be used to deal with conflicts. Confrontation: directly face the conflict using a problem solving approach agreement. Compromise: use a give and take approach. Smoothing: de-emphasize areas of difference and emphasize areas of. Risk management and communication management each party give up and gain: the basic approach is to. Overcoming organization resistance: change agent: someone involved in helping users assimilate the change. It can be a project team member, external consultant.