ITM 410 Chapter Notes - Chapter 10: Flowchart, System Context Diagram, Optical Character Recognition

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Y L Chan

Document Summary

Chapter 10 the order entry/sales (oe/s) process. Order entry/sales (oe/s) process is an interacting structure of people, equipment, activities & controls that is designed to achieve certain goals. Refer to figure 10. 1 which portrays a horizontal perspective of the oe/s process. Organization assign an owner (order-fulfillment process) to this process to coordinate the process to ensure customer value expectations are met: figure 10. 1 flow briefly explained on pg 346. Refer to figure 10. 1 to see a vertical perspective of the oe/s process. Connecting with customers with web 2. 0 and cloud computing. In web 2. 0, trust becomes the real differentiator & customers want trust companies as they don"t want to build trust all over again: transparency is 1 way to build this trust. It includes tracking orders, following up on e-mails & phone calls, viewing an organization as one entity, including catalog, phone, web site.