ITM 102 Chapter Notes - Chapter 11: Enterprise Content Management, Learning Management System, Digital Asset Management
23 Jul 2016
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Document Summary
Knowledge management and collaboration systems are among the fastest growing areas of corporate and government software investment. Knowledge management has become an important theme at many large businesses. Rms as managers realizer that much of their rms value depends on the rms ability to create and manage knowledge. Data: a ow of events or transactions captured by an organizations systems that, by itself, is useful for transacting, but little else. Knowledge: concepts, experience, and insight that provide a framework for creating, evaluating and using information. Wisdom: collective and individual experience of applying knowledge to the solution of problems. Tacit knowledge: knowledge residing in minds of employees that has not been documented. Organizational learning: creation of new standard operating procedures and business process that re ect an organizational experience. Knowledge management: the set of business processes developed in an organization to create, store, transfer, and apply knowledge.
