ITM 102 Chapter 12: ITM102 - Chapter 12 (Textbook Notes)

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Robert Hudyma

Document Summary

Itm102 chapter 12 (textbook notes: decisions are made at all levels of the firm and that some of these decisions are common, routine, and numerous. Although the value of improving any single decision may be small, improving hundreds of thousands of small decisions adds up to a large annual value for the business. Decisions are classified as structured, semistructured, and unstructured: unstructured decisions are those in which the decision maker must provide judgment, evaluation, and insight to solve the problem. Each of these decisions is novel, important, and nonroutine, and there is no well-understood or agreed-on procedure for making them. o. In general, structured decisions are more prevalent at lower organizational levels, while unstructured problems are more common at higher levels of the firm. Senior executives face many unstructured decision situations, such as establishing the firm"s 5- or 10-year goals or deciding new markets to enter.