ITM 100 Chapter Notes - Chapter 1: Management Information System, Social Software, Web Conferencing
19 Dec 2016
School
Department
Course
Professor
Management Information Systems
Chapter 1
Information Systems in Business Today
Survey
Learning Objectives:
1. How are information systems transforming business, and what is their relationship to
globalization?
2. Why are information systems so essential for running and managing a business today?
3. What exactly is an information system? How does it work? What are its management,
organization, and technology components?
4. What are complementary assets? Why are complementary assets essential for ensuring that
information systems provide genuine value for an organization?
5. What academic disciplines are used to study information systems? How does each
contribute to an understanding of information systems? What is the sociotechnical systems
perspective?
• The Role of Information Systems in Business Today
How Information Systems Are Transforming Business
• Smartphones, texting, e-mail, online conferencing have all become essential tools of
business
• Increased E-Commerce
• Emerging mobile digital platform
• Groig usiess use of “ig data
• Growth in cloud computing
• New government regulations affect business responsibilities
• Shifts in media
o More new delivered online
• Respond rapidly to changing customer demand, reduce inventories to lowest possible
levels and achieve higher operational efficiency
• Faster supply chains
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Management Information Systems
Chapter 1
Information Systems in Business Today
What Is New in Management Information Systems?
• Cloud Computing
o Using networks or servers on internet to store, manage, and process data, rather
than using persona computer
• Big Data
o Businesses look at large sets of data that require data management tools to
analyze it efficiently
• Mobile Digital Platform
o Moile deies are eergig to opete ith traditioal PCs as a usiess
system
• Social Networking
o Managers adopt social networking software to improve coordination,
collaboration, and knowledge sharing via Google Apps, Google Sites, Microsoft
Windows SharePoint Services etc.
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find more resources at oneclass.com
Management Information Systems
Chapter 1
Information Systems in Business Today
• Business Intelligence Applications
o More powerful data analytics and interactive dashboards provide more accurate
performance information to aid in decision making
• Virtual Meetings
o Managers adopt videoconferencing and web conferencing to reduce travel time
and cost
• Social Business
o Businesses use social networks, such as Facebook and Twitter, to enhance
interactions with employees, customers, suppliers, and stakeholders.
• Telework
o Internet, wireless laptops, tablets, smartphones; these make it possible for
individuals to work away from the office
• Co-creation of Business Value
o Supply chains and product development become more global as customer
interactions help firms define new goods and services
Globalization Challenges and Opportunities: A Flattened World
• Globalization presents both challenges and opportunities for business firms
• A groig peretage of North Aerias eoo depeds o iports ad eports
• Many firms derive half of their revenues from foreign operations
• Employment in information systems is expanding, and wages are stable
• Outsourcing (moving portions of work to outside suppliers to reduce costs) has
accelerated development of new systems in Canada
• Everything in globalization has to do with information systems
• Emergence of the internet as a international communication system has drastically
reduced costs of operating and transacting on a global scale
• Customers can shop in a worldwide marketplace
• EXAMPLES:
o Firms producing goods and services on a global scale reduce costs by finding
cheaper suppliers and managing production facilities in other countries
o Internet service firms, such as Google and eBay, can replicate business models
and service them in multiple countries without having to redesign expensive IT
infrastructure
The Emerging Digital Firm
• Core business processes are accomplished through digital networks
• Key corporate assets (intellectual property, core competencies, financial and human
assets) are managed digitally
• Digital firms offer greater flexibility in organization and management
o Time Shifting: business being conducted continuously 24/7
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find more resources at oneclass.com
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ITM 100 Full Course Notes
Verified Note
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Document Summary
What is the sociotechnical systems perspective: the role of information systems in business today. How information systems are transforming business: smartphones, texting, e-mail, online conferencing have all become essential tools of business. Internet service firms, such as google and ebay, can replicate business models and service them in multiple countries without having to redesign expensive it infrastructure. Strategic business objectives of information systems: gro(cid:449)i(cid:374)g i(cid:374)terdepe(cid:374)de(cid:374)(cid:272)e (cid:271)et(cid:449)ee(cid:374) a fir(cid:373)(cid:859)s a(cid:271)ilit(cid:455) to use i(cid:374)for(cid:373)atio(cid:374) te(cid:272)h(cid:374)olog(cid:455) a(cid:374)d its ability to implement corporate strategies and achieve goals, business firms invest heavily into information systems to achieve six business objectives: Operational excellence/ new products, services, and business models/ customer and. Supplier intimacy/ improved decision making/ competitive advantage/ survival. Information systems and technologies are important tools available to managers to achieve higher levels of efficiency and productivity in business operations. Information systems and technologies are major tools enabling firms to create new products and services, as well as entirely new business models.
