HTH 601 Chapter Notes - Chapter 9: Nonverbal Communication, Codebook, Mental Models

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Influence on effective encoding and decoding codebooks: dictionary of symbols, language, gestures, idioms & other tools to convey info: similar codebooks. Communication channels (channel/ medium which info. is transmitted: verbal: communication use words include spoken/ written channels. Problems with email lack facial expressions & nonverbal cues to interpret emotional meaning of work: poor medium for communicating emotions. Post email bf emotions subside whereas sender of traditional memo/ letter have time to sober second thoughts. Workplace communication through social media social media: internet/ mobile-based channels allow user generate & interactively share info. (blogs, wikis, tweets, personal sites) Provide continuous feedback, communicate that understand & empathize w/ sender. Fulfil the drive to bond & share each person"s awareness of collective sentiment to increase emotional understanding of other person"s experience strengthen relations. Media richness: medium"s data-carrying capacity that is volume & variety of info. that can transmit during specific time, high richness: convey multiple cues (verbal & nonverbal info.