GMS 200 Chapter Notes - Chapter 13: Management Information System, Customer Relationship Management, Crisis Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Someone whose value to the organization rests with intellect, not physical capabilities. Shared knowledge of a workforce that can be used to create wealth. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: Implications of it for relationships with external environment: Helps in monitoring outsourcing and other business contracts. Information system: use of the latest it to collect, organize, and distribute data for use in decision making. Management information systems (mis): use it to collect, organize, and distribute data for use in decision-making. Planning advantages of it better and more timely access to useful information, involving more people in the planning process. Organizing advantages of it more ongoing and informed communication among all parts, improving coordination and integration. Leading advantages of it more frequent and better communication with staff and diverse stakeholders, keeping objectives clear.