GMS 200 Chapter Notes - Chapter 2: Mary Parker Follett, Division Of Labour, Total Quality Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Scientific management: emphasizes careful selection and training of workers and supervisory support, motion study: science of reducing a job or task to its basic physical motions, frederick taylor"s four principles of scientific management, develop for every job a science that includes rules of motion, standardized work implements, and proper working conditions, carefully select workers with the right abilities for the job, carefully train workers to do the job and give them the proper incentives to cooperate with the job. Administrative principles: division of labour specialization of work will result in continuous improvements in skills and methods, authority managers and workers need to understand that managers have the right to give orders, discipline behaviour needs to be grounded in obedience and derived from respect, unity of command each employee should have one, and only one, manager, unity of direction the leader generates a single plan, and all play their part in executing that plan.