GMS 200 Chapter Notes - Chapter 2: Henri Fayol, Scientific Management, Hawthorne Effect

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Murray Davidson

Document Summary

Classical management approaches: scientific management, administrative principles, bureaucratic organization. Scientific management (the gilbreths: motion study. Science of reducing a job or task to its basic physical motions: eliminating wasted motions improves performance. Administrative principles (henri fayol) : division of labour 2. Unity of command: unity of direction 6. An ideal, intentionally rational, and very efficient form of organization. Based on principles of logic, order, and legitimate authority. Characteristics of bureaucratic organizations: clear division of labour, clear hierarchy of authority, formal rules and procedures. Possible disadvantages of bureaucracy: excessive paperwork or red tape , slowness in handling problems, rigidity in the face of shifting needs, resistance to change, employee apathy. Behavioural management - human resource approaches include: follett"s notion of organizations as communities, hawthorne studies, maslow"s theory of human needs, mcgregor"s theory x and theory y, argyris"s theory of adult personality. Figure 2. 2 foundations in the behavioural or human resource approaches to management.