CMN 124 Chapter Notes - Chapter 5: Etiquette In Technology, Instant Messaging, Anti-Spam Techniques
17 Jan 2017
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Document Summary
Cmn 124: chapter 5 memorandums, email and routine messages. A specialized formatted document that is sent to readers within an organization. Can be reminders, instructions, records of actions and decisions, data-gathering tools and aids to problem-solving. Fast, efficient way of putting information in the hands of people who need it and getting answers from people who can provide them. E-mail (electronic mail): messages distributed by a computerized mail service. The channel for both internal and external messaging. Brings the best of memo style to internal and external communication. Quick glance at information at top of screen or page tells reader what the message is about, who it is from, for whom is it intended, who else received it and when it was written. Workhorses of business communication, indispensable aids to tasks of gathering, sharing and analyzing information about products, day-to-day operations, services, stakeholders and personnel.
