COMM 251 Chapter Notes - Chapter 2,3: Flight Attendant, Instant Messaging, Specific Performance
Document Summary
Employee behaviours that contribute either positively or negatively to the accomplishment of organizational goals. Employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Set of explicit obligations they must fill to receive compensation and continued employment: i. e a flight attendant outlining safety procedures. Well known or habitual responses by employees to predictable task demands. Adaptive task performance thoughtful responses by an employee to unique or unusual task demands: i. e 2005 paris flight that skidded off, flight attendants got passengers out safely in under a minute. Creative task performance ideals or physical outcomes that are both novel and useful. Not just for artistic and inventive jobs. National database of occupations in canada, organizing over 30 000 job titles into 520 occupational group descriptions. Used to compile and analyze and communicate information about occupations.
