COMM 103 Chapter Notes - Chapter 7: Departmentalization

• School: Queen's University
• Department: Commerce
• Course: COMM 103
• Professor: Gregory Libitz

Document Summary

4 main components of business systems: organizational structure, culture and management approach, control systems to management strategic intent, mechanisms for effective talent management, operational processes and market support and alignment. Functional: organizes around departments marketing, hr, manufacturing, finance etc. Customer: organizes around customers individuals, businesses, institutions, charities. Divisional: organizes around divisions health and medical, small appliances, industrial products, customer credit. Geographical: organizes geographically north america, europe, asia, central america, Customer intimacy: is the term for the interactions and connectivity that organizations seek to foster with their customers in order to meet their expectations for contact, service, and support. Work efficiencies: refers to the alignment of the tasks required to support the design, development, marketing, distribution, and sale of an organization"s products/services in the most efficient and effective manner possible. Departmentalization: refers to the process of dividing the organization"s work units into defined functional areas.