COMMERCE 2MA3 Chapter Notes - Chapter 10: Customer Service, Shortage, Customer Insight
29 Nov 2018
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Document Summary
A service is any intanglible offering that involves a deed, performance, or. Customer service specifically refers to human or mechanical acitivties that effort that cannot be physically possessed. providing good customer service, firms add value to their products or sevices firms undertake to help satifsfy their customers" needs and wants. 70% of canada"s economy, the lions share of jobs, and is growing far faster than good producing industries. This dependence and growth has emerged in developed countries for several reasons: dependent on services. For example, the service sector makes up more than. Economies of developed countries like canada haver become increasingly: it is generally less expensive for firms to manufacture their products in less-developed countries. Even if the good are finished in canada, some of the compnents likely were produced elsewhere: household manitenence activities, which many people performed by themselves in the past, have become quite specialized.
