COMMERCE 2BC3 Chapter 6: Chapter Six — Training & Development
3 Nov 2016
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Document Summary
Continuous learning: a learning system that requires employees to understand the centre work process and expects them to acquire new skills, apply them on the job, and share they they have learned with other employees. Training: a planned effort to facilitate the learning of job-related knowledge, skills, and behaviour by employees. Formal training: training and development programs and courses that are developed and organized by the company. Development: the acquisition or knowledge, skills, and behaviours that improve an employee"s ability to meet changes in job requirements and in client and customer demands. Informal learning: learning that is learner initiated, involves action and doing, is motivated by an intent to develop, and does not occur in a formal learning setting. Explicit knowledge: knowledge that is well documented and easily transferred to other persons. Tacit knowledge: knowledge based on personal experience that is dif cult to codify.
