PSY1129 Chapter Notes - Chapter Chapter 5: Real Estate Broker, Employee Engagement, Drive Theory
Document Summary
By providing training, flexible work, peer recognition, autonomy, and open communication, Telus corp. now has one of the most engaged workforces among companies worldwide of similar size and workforce mix. Motivation: the forces within a person that affect the direction, intensity, and persistence of voluntary behaviour. Intensity -- level of effort: persistence -- amount of time effort is exerted, direction goal towards effort is directed. Employee engagement: both emotional and cognitive motivation, focused, intense, persistent, purposive effort toward goals, high level of absorption (focus, high self-efficacy, different articles describe employee engagement differently. Drives and needs: needs, goal-directed forces that people experience, we channel emotional forces toward specific goals, goals formed by self-concept, social norms, and experience, lowest unmet need is strongest -- when satisfied, next higher need becomes primary motivator. Maslow"s contribution to motivation: holistic perspective, study multiple needs together, humanistic perspective, influence of social dynamics, not just instinct, positive perspective, self-actualization (growth needs, foundation of positive ob.
