COMM 212 Chapter Notes - Chapter 7: Dependent Clause, Job Performance, Disclose
23 Jan 2017
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Negative message: a message that communicates negative information that may upset or disappoint the reader. To give the bad news in a clear, brief, and respectful way, and state it only once. To help readers accept the bad news by showing the fairness and logic of the decision, offering an explanation when possible, and removing unnecessarily negative language. To maintain and build goodwill toward the reader and their organization. To get your purpose across the first time. To balance business decisions with sensitivity to readers by putting yourself in their position. To reflect promptness, accountability, and due consideration-factors that reduce impatience and hostility-by delivering the bad news at the right time. To protect yourself and your organization from legal liability. Refusals: turn down invitations, suggestions, proposals, and requests for information, action, employment, and credit. Announcements: disclose price increases, policy changes, delivery delays, cancellation of service, and product defects or recalls.
