ENTR 3P98 Chapter 6: Chapter 6

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Creating value for its customers is the primary objective of any company. Creating customer value results in healthy profit margins and cash flows . Regenerating and ensuring continued competitive fitness of the business. Giving the next generation the opportunity to be entrepreneurs. Improving the odds that the business will continue into future generations. This exhibit uses quality, ease of use, and delivery speed as examples of the basis of competition in the industry. A new level of communication among family members, between the family and management, and between management and the board. Building on the different perspectives and the predictable disagreements across generations. A zero-sum dynamic exists within a family business when there is no business growth. When the pie is not getting larger, family shareholders fight over size of their slices. The zero-sum dynamic is a precursor to business failure and family disharmony.

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