For the 1st five hours of the day, the arrival rate at the brand new book store is 35 customers per hour. The book store is capable of serving 30 customers per hour. The last customers arrives exactly five hours after the start of the day. Let us assume that the system is empty at the start and that no customer who arrives leaves without being served.

 

How long will that customer be in the book store (in hours)

 

 

Where would you find the customers' customer in a typical supply chain?

a) Upstream.

b) Downstream.

c) In the middle.

d) Not on the supply chain.

Within the domain of logistics management, the customer service concept implies that firms should:

A. set customer service levels and logistic costs simultaneously in order to achieve strategic goals.

B. maximize customer service levels, then make the necessary logistics decisions.

C. establish logistics costs and let customer service follow.

D. minimize customer service levels, then make the necessary logistics decisions.

E. automate customer service.

37) If a nation had an inflation rate of 12% per year, which of the following groups would most benefit: a) b) suppliers selling products at fixed rates on long-term contracts customers purchasing products at fixed rates on long-term contracts customers purchasing short-term at current market prices suppliers selling short-term at current market prices