Choose one of these positive message writing:
positive message assignment You must have a rough draft typed document to receive full credit for the peer edit and some helpful comment rough draft is a must.
EMAIL SKILLS
7-30. Message Strategies: Requesting a Recommendation
One of your colleagues, Katina Vander, was recently promoted to department manager and now serves on the companyâs strategic planning committee. At its monthly meeting, next week, the committee will choose am an employee to lead an important market research project that will help define the companyâs product portfolio for the next five years.
You worked side by side with Vander for five years, so she knows your abilities will and has complimented your business insights on many occasions. You know that because she only recently been promoted to manager, she needs to build credibility among her peers and will, therefore, be cautious about making a such an important recommendation. On the other hand, making a stellar recommendation for sure an important project would show that she has a good eye for talent- an essential leadership trait.
Your task:
Write an email message to Vander, telling her that you interested in leading the project and asking her to put in good word for you with the committee. Mention four attributes that you believe would serve you well in the role: a dozen years of experience in the industry, an engineering degree that helps you understand the technologies involved in product design, a consistent record of excellent or exceptional ratings in annual employee evaluations, and the three years you spent working in the companyâs customer support group, which gave working in the companyâs customer support group, which gave you a firsthand look at customer satisfaction and quality issues. Make up any additional details you need to write the message.
EMAIL SKILLS
7-33. Message Strategies: Granting Claims
Your company sells flower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes an occasional are always a rush, and the overworked staff makes an occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentineâs Day bouquet for his wife, but the company sent a bereavement arrangement instead.
Your task:
Respond to Ellisonâs email message, apologizing for the error, promising to refund all costs that Ellison incurred, informing him that the correct arrangement will arrive tomorrow (and he wonât be charged anything for it), and offspring Ellison his choice of any floral arrangement or gift basket for free on his wifeâs birthday.
EMAIL SKILLS
7-34. Message Strategies: Granting Claims
Like many of the staff at Razer, you are an avid game player. You can, therefore, sympathize with a customer who got so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious, but no keyboard can withstand a blow like that. However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement. This sort of damage is rare enough that the company isnât worried about unleashing a flood of similar requests.
Your task:
Respond to Louis Hapsburgâs email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Explain, tongue in check, that the company is ârewardingâ him with a free keyboard in honor of his massive gaming win, but gently remind him that even the most robust electronic equipment needs to be used with care.
BLOGGING SKILLS
7-41. Message Strategies: Good News Messages
Amateur and professional golfers in search of lower scores want to find clubs that are optimized for their individual swings. This process of club fitting has gone decidedly high-tech in recent years, with filters using Doppler radar, motion-capture video, and other tools to evaluate golfersâ swings and ball flight characteristics. Hot Stix Golf is a leader in this industry, having fitted more than 200 professionals and thousands of amateurs.
Your Task: Imagine that you are the communications director at the Indian wells Golf Resort in Indian Wells, California. Your operation has just signed a deal with Hot Stix to open a fitting center on site. Write a three-paragraph message that could be posted on the resort blog. The first paragraph should announce the news that the Hot Stix center will open in six months, the second should summarize the benefits of club fitting, and the third should offer a brief overview of the services that will be available at the Indian Wells Hot Stix Center. Information on club fitting can be found on the Hot Stix website; make up any additional information you need to complete the post.
LETTER WRITING SKILLS
7-43. Message Strategies: Goodwill Messages: Shari Willison worked as a geologist in your civil engineer firm for 20 years before succumbing to leukemia. With only a few dozen employees, the company has always been a tight-knit group, and you feel like you have lost a good friend in addition to a valued employee.
Your task: Write a letter of condolence to Willisonâs husband, Arthur, and the couple's teenaged children, Jordan, and Amy. You have known all three socially through a variety of company holidays parties and events over the years. Make up any details you need.
Choose one of these positive message writing:
positive message assignment You must have a rough draft typed document to receive full credit for the peer edit and some helpful comment rough draft is a must.
EMAIL SKILLS
7-30. Message Strategies: Requesting a Recommendation
One of your colleagues, Katina Vander, was recently promoted to department manager and now serves on the companyâs strategic planning committee. At its monthly meeting, next week, the committee will choose am an employee to lead an important market research project that will help define the companyâs product portfolio for the next five years.
You worked side by side with Vander for five years, so she knows your abilities will and has complimented your business insights on many occasions. You know that because she only recently been promoted to manager, she needs to build credibility among her peers and will, therefore, be cautious about making a such an important recommendation. On the other hand, making a stellar recommendation for sure an important project would show that she has a good eye for talent- an essential leadership trait.
Your task:
Write an email message to Vander, telling her that you interested in leading the project and asking her to put in good word for you with the committee. Mention four attributes that you believe would serve you well in the role: a dozen years of experience in the industry, an engineering degree that helps you understand the technologies involved in product design, a consistent record of excellent or exceptional ratings in annual employee evaluations, and the three years you spent working in the companyâs customer support group, which gave working in the companyâs customer support group, which gave you a firsthand look at customer satisfaction and quality issues. Make up any additional details you need to write the message.
EMAIL SKILLS
7-33. Message Strategies: Granting Claims
Your company sells flower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes an occasional are always a rush, and the overworked staff makes an occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentineâs Day bouquet for his wife, but the company sent a bereavement arrangement instead.
Your task:
Respond to Ellisonâs email message, apologizing for the error, promising to refund all costs that Ellison incurred, informing him that the correct arrangement will arrive tomorrow (and he wonât be charged anything for it), and offspring Ellison his choice of any floral arrangement or gift basket for free on his wifeâs birthday.
EMAIL SKILLS
7-34. Message Strategies: Granting Claims
Like many of the staff at Razer, you are an avid game player. You can, therefore, sympathize with a customer who got so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious, but no keyboard can withstand a blow like that. However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement. This sort of damage is rare enough that the company isnât worried about unleashing a flood of similar requests.
Your task:
Respond to Louis Hapsburgâs email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Explain, tongue in check, that the company is ârewardingâ him with a free keyboard in honor of his massive gaming win, but gently remind him that even the most robust electronic equipment needs to be used with care.
BLOGGING SKILLS
7-41. Message Strategies: Good News Messages
Amateur and professional golfers in search of lower scores want to find clubs that are optimized for their individual swings. This process of club fitting has gone decidedly high-tech in recent years, with filters using Doppler radar, motion-capture video, and other tools to evaluate golfersâ swings and ball flight characteristics. Hot Stix Golf is a leader in this industry, having fitted more than 200 professionals and thousands of amateurs.
Your Task: Imagine that you are the communications director at the Indian wells Golf Resort in Indian Wells, California. Your operation has just signed a deal with Hot Stix to open a fitting center on site. Write a three-paragraph message that could be posted on the resort blog. The first paragraph should announce the news that the Hot Stix center will open in six months, the second should summarize the benefits of club fitting, and the third should offer a brief overview of the services that will be available at the Indian Wells Hot Stix Center. Information on club fitting can be found on the Hot Stix website; make up any additional information you need to complete the post.
LETTER WRITING SKILLS
7-43. Message Strategies: Goodwill Messages: Shari Willison worked as a geologist in your civil engineer firm for 20 years before succumbing to leukemia. With only a few dozen employees, the company has always been a tight-knit group, and you feel like you have lost a good friend in addition to a valued employee.
Your task: Write a letter of condolence to Willisonâs husband, Arthur, and the couple's teenaged children, Jordan, and Amy. You have known all three socially through a variety of company holidays parties and events over the years. Make up any details you need.
