PHAR1821 Lecture Notes - Lecture 9: Active Listening, Lifelong Learning, Best Interests
Document Summary
Lo: understand the difference between a social and professional relationship, define & give examples of open- and closed- questions, define & give examples of rapport, empathy, and active listening, state the differences between aggressive, assertive, and passive behaviours. Previous lecture (information gathering: describe the benefits of patient-focused communication. Communication mnemonics: wwham, what stop go, encore, asmethod, sitdownsir. Barriers to communication; physical barriers & how to manage them. Use a communication style appropriate to the audience and the material. Check that information provided has been received and understood. Identify barriers to communication & how to minimize. Clear communication necessary for counselling: e. g. , consumer medications information leaflet; it"s v densely written (lots of info), so you can"t possibly cover all. You not only need to know the medication v well, but you also need to be able to lead your patient through the key aspects of the medication/when & how to take it, etc.
