Glenn Dental Clinic provides general dental care to residents of Philadelphia on walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved.
Upon arrival, customers first received a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the check up and discusses any issues with the patient.
Based on conversations with staff members at the clinic, you have obtained the following information on the process:
It takes about 5 minutes for customer to fill out the paperwork.
Entry of information on the paperwork into the system and verification with past records takes another 4 minutes for a receptionist. There are three receptionists.
It takes 18 minutes, on average, for the dental assistant to take an X-ray. There are 4 dental assistants on shift at any moment.
There are 10 dentists working at the clinic. Each checkup takes 25 minutes, on average.
The following table summarizes the process data collected above.
Resources Process Staffing(# of workers) Activity Time
( min /patient)
______________________________________________________________________________
Self-service Paperwork - 5
Receptionist Data Entry 3 4
Dental Assistant X-ray 4 18
Dentist Checkup 10 25
Assume that there exists unlimited demand, unless otherwise stated. Assume further that the dentist gets paid $100 per hour while receptionist and dental assistant get paid $30 per hour.
Round cost of direct labor to 2 decimal places.
A. what is the labor content? _______ minutes per patient
B. What is the cost of direct labor? _______ per patient
