IS 3003 Lecture Notes - Lecture 2: Videotelephony, E-Government, Collaborative Software

• School: UTSA
• Department: IS - Information Systems
• Course: IS 3003
• Professor: Nasim Talebi

Document Summary

Attracts/develops/maintains the firm"s labor force and: business processes logically related set of tasks that define how specific business tasks are performed, the tasks each employee performs, in what order, and on what schedule, some processes tied to a functional area, sales and marketing: identifying customers, some processes are cross functional, order fulfillment process involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions, organizational hierarchy & environmental factors, hierarchy (bottom to top, operational managers more doers than any other group. Types of information systems: transaction/processing systems (tps, one of the 1st types of computer based systems, serve operational managers, cover routine, repetitive, well defined tasks, updated organizational databases, major producer of information for other systems, processing can be either, batch transaction processing. Advantage: occurs: management information systems (mis, serve middle manager, summarizes data from tps, provide reports on firm"s performance, help with monitoring, controlling, decision making, and admin activities.