MIS 111 Lecture Notes - Lecture 14: Decision Support System, Crop Rotation, Critical Success Factor

• School: University of Arizona
• Department: Management Info Systems Main
• Course: MIS 111
• Professor: Mark Patton, William Neumann

Document Summary

Decision support: success of an organization depends on the quality of its information and decisions, decisions must be made when more than one possible action is available, often difficult to make decisions when many reasonable alternatives present. The three-phase decision-making process: intelligence (scoping, collect data and transform into information, design phase (algorithm, select a method for considering data, choice phase (execution, select an alternative. Executive dashboards: dashboard: information visualization between the tool and decision maker, resembles a car dashboard, contains visual images (familiar icons, designed represent data in a format that"s readily recognizable and easily understood. Important terms to know : kpi- key performance indicator, business metric, drill down, accessing the supporting detailed data, csf critical success factor, specific issue central to the success of a task, exception reporting, identifies metrics outside tolerance. How do you make your decision: possible analysis techniques, fishbone analysis (root-cause analysis, business process modeling (compliance, multi-dimensional sales analysis (cross-region)