MIS 111 Lecture Notes - Lecture 12: Business Process, Virtual Private Network, Business Process Modeling

• School: University of Arizona
• Department: Management Info Systems Main
• Course: MIS 111
• Professor: Mark Patton, William Neumann

Document Summary

Before laying out the model, have a general description and actors or roles. General task description: given a customer order, who takes what action, and when it is done. Task roles: (person) customer, (person) salesperson, (system) warehouse dispatch. Columns for each actor or role (these are often called swim lanes) Actors or roles can include people or information systems. In a vertical diagram, you start at the top and proceed down. Then, based on the description and the roles, specific key action items & decisions. Action items: customer (who) enter an item (what, salesperson (who) adds the item to the customer"s order, warehouse (who) ships the item (what, customer (who) receives the item (what) Decisions can loop back up if you need to try something. The business process includes all action and decision points listed earlier. The process should always start at the top and ends at the bottom (with a vertical layout)