PSYC 361 Lecture Notes - Lecture 20: Negative Relationship, Cortisol, Depersonalization
2 Jun 2017
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Document Summary
Stress - the experience of being pushed past our limit. Autonomy, participative decision-making, and flexible work hours. More likely when resources are scarce (e. g. ; employees are gunning for same promotion, everyone wants the last bit of free office food, etc. ) Role ambiguity - when you don"t know what is expected on the job. Role conflict - when role expectations differ between sources. Role overload - when you have too many roles to fill. Work-family conflict - conflict between roles fulfilled at work and roles in personal lives. Strain - undesirable personal outcomes that result from stress. Spill-over effect (work home, vice versa: behavioral strain. Negative influence on information processing: impairs memory, reaction time, perceptual accuracy. Yerkes-dodson law (1908) - performance is highest when stress is moderate (curvilinear) Research in organizations doesn"t support this: psychological strain. Stress activates sympathetic nervous system to release stress hormones (cortisol)
