COM 100 Lecture Notes - Lecture 10: Active Listening

• School: Tunxis Community College
• Department: Communication
• Course: COM 100
• Professor: Clark

Document Summary

Agenda: what do we need to do in this meeting to accomplish our goals, what issues will be of greatest importance to all participant s, what info must be available in order to discuss this issues. Close effectively: verify that objectives have been met, clarify questions, always have somebody taking notes in a formal meeting (secretary) Listening is the most important skills (from recent survey) Younger generations tend to not pay attention in meetings. Affective listening: it strengthens organizational relationships, alerts org for opportunities, allows the organization to manage diversity. Recognizing different types of listening: content listening (simply trying to understand, u don"t have to agree/not agree, focus purely on content, critical listening, several levels of understanding. Strength of the evidence: validity of conclusions, admission of relevant points. To emphasize: calling attention to key points (assignment 2, 3, &4) To unify: several ideas can be brought together in one visual aid.