NSG 4415 Lecture Notes - Lecture 11: Siltation, Organizational Conflict, Abscissa And Ordinate
13 Dec 2019
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Differences in ideas, opinions, values, or feeling between 2 or more people. Also created when there are differences in economic and professional values and competition among professionals. Early 20th century = ignore, deny, deal with it quickly and harshly. Mid 20th century = expected it; con ict was normal; managers learned how to deal with con ict. Today = forces con ict before it occurs and deal with appropriately depending on siltation. Too much con ict = reduced organizational effectiveness with eventual immobilization of employees. Must give up something of equal value in order to win. May result in anger, frustration, and hard feelings. Ignore and make no attempt to resolve even though they are aware of the differences. One part attempts to pacify the other party or focus on agreements rather than differences. May use to get someone to compromise accommodate.
