CFAS 2300 Lecture 2: giving useful feedback and recieving feedback gracefully

• School: Texas Tech University
• Department: Community, Family, and Addiction Services
• Course: CFAS 2300
• Professor: Morelock

Document Summary

*it is very important how feedback is packaged* Construct your feedback before sharing chose words carefully. Be specific, focus on behaviors = no character assassination. Provide suggestions for improvement good word to use: delivering your feedback. First check openness to feedback = make sure the person is ready and open to talk and is in the mood. Done match their defensiveness = heartrate, face, voice, eye contact: fine tuning. Limit feedback to the essentials = fair/responsible. Balance positive and negative feedback when possible. *if you cannot say it to them in person, then find a way to rephrase it on form. Receiving feedback: seek more information, ask for specifics, guess about specifics (put yourself in their position, paraphrase the speaker"s ideas. Is this because of _______ or is it something else? . This does not mean you agree with them, it just means you can hear what they are saying and you understand it correctly: ask what the critic wants/needs.