COMM 10123 Lecture Notes - Lecture 4: Assertiveness
7 Jun 2018
School
Department
Course
Professor
Credibility
Monday, February 19, 2018
12:20 PM
Communication: the process of managing messages and media for the purpose of creating meaning
Interpersonal: Interaction between people in social or personal relationships
Interaction: interdependence among the behaviors or moves made by the communication in a situation
Relationships: Interaction among individuals
Levels of Information
Content Level- The words and their literal understood meeting
Relationship level- Meaning behind the words (hidden)
Skills vs. Competence
Skills: Behaviors
Competence: The perception that skills have been performed appropriately and effectively
Being a Skillful Communicator
Conflict Skills: the ability to manage conflict through communication
Assertiveness Skills: refers to the goal of being able to assert yourself into the communication
Argumentation skills: the goal of constructing arguments
Competence: rests in the perception
The Cost of Friendships
Personal Relationships: carry costs and rewards
• What does it cost for you to have a friendship with your closest friend
• What are the benefits of your friendships
Topics among friends
Topic Development: the management of a topic under discussion
Topic Shift: a move away from the direct subject
Abstraction of Skills
Level: Where the skills exist
Micro-level: gestures, eye contact, smiling, vocabulary, articulation, and vocal variety
Macro-level: represents the assembly of micro-level to create results
Three types of Credibility
1. Initial Credibility- comes from a speakers reputation and occurs before the speech starts
• Appearance of a smart girl
• Posture
o Turtle- slouching
• Confidence "Its all in how you present yourself"
2. Derived Credibility- created by the content and delivery of the speech
• Ideas that are organized and well supported with convincing evidence will enhance credibility
• as will a delivery that is practiced and engaged
3. Eduring Credibility- impression that a speaker leaves with the audience
• If the audience has a feeling of trust after the speech, they are more likely to believe the speaker
and do what he or she has asked
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Communication: the process of managing messages and media for the purpose of creating meaning. Interpersonal: interaction between people in social or personal relationships. Interaction: interdependence among the behaviors or moves made by the communication in a situation. Content level- the words and their literal understood meeting. Competence: the perception that skills have been performed appropriately and effectively. Conflict skills: the ability to manage conflict through communication. Assertiveness skills: refers to the goal of being able to assert yourself into the communication. Personal relationships: carry costs and rewards: what does it cost for you to have a friendship with your closest friend, what are the benefits of your friendships. Topic development: the management of a topic under discussion. Topic shift: a move away from the direct subject. Micro-level: gestures, eye contact, smiling, vocabulary, articulation, and vocal variety. Macro-level: represents the assembly of micro-level to create results.
