COMM 10123 Lecture Notes - Lecture 5: Narcissism, Nonverbal Communication, Eye Contact
7 Jun 2018
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Macro-level skills that manifest through Micro level skills
Attentiveness:
• Behaves in ways that support and involve the other person in the interaction
• Significantly overlaps with listening
• Takes many forms:
o Reflecting
o Responsive
o Sensitive
o Understanding
Composure:
• Relates to appearing in control of ones communication behavior
• Anxiety causes significant interference
• Takes many forms:
o Assertiveness
o Aggression
o Passivity
o Avoidance
Coordination:
• Managing the ebb and flow of the conversation
• Manages turn taking
• Takes many forms:
o Talk overs
o Interruptions
o Topic Initiation
o Topic Maintenance
Expressiveness:
• The animation of verbal and nonverbal communication
• Keeps communication varied, colorful, and lively
• Takes many forms:
o Clarity
o Eye contact
o Vocalic skills
o Body Movement
Gaining Skills Through Observation
Repertoire: set of roles a person is capable of playing or enacting, along with behaviors that
compromise roles
Roles: Are the patterns and styles of statements that a person is able to perform across contexts
Breadth- relates to the number of different types of roles one can play
Depth- level of familiarity with a situation/role
What are you looking at?
Script: Expected sequence of events
o Very in complexity and detail
o Are flexible
o Gives coherence meaning
Rules and Norms
Social norms: explicit or implicit rules
Overcoming Challenges:
Plan
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Document Summary
Macro-level skills that manifest through micro level skills. Attentiveness: behaves in ways that support and involve the other person in the interaction, takes many forms: Significantly overlaps with listening: reflecting, responsive, sensitive, understanding. Composure: relates to appearing in control of ones communication behavior, anxiety causes significant interference, takes many forms, assertiveness, aggression, passivity, avoidance. Coordination: managing the ebb and flow of the conversation, manages turn taking, takes many forms, talk overs. Expressiveness: the animation of verbal and nonverbal communication, keeps communication varied, colorful, and lively, takes many forms, clarity, eye contact, vocalic skills, body movement. Repertoire: set of roles a person is capable of playing or enacting, along with behaviors that compromise roles. Roles: are the patterns and styles of statements that a person is able to perform across contexts. Breadth- relates to the number of different types of roles one can play. Script: expected sequence of events: very in complexity and detail, are flexible, gives coherence meaning.
