BUS5 140 Lecture Notes - Lecture 7: Job Satisfaction
Document Summary
The criteria of the new system consist of 5 critical components: service, quality, food preparation, people, and profitability. Mcdonald"s aims to shorten the wait time of a customer and stated that it should be under 90 seconds. Since mcdonald"s is a fast-food restaurant, serving the good out at fast speeds is important for their success. The quality of the food needs to meet customer expectations and all the food safety requirements. The third criteria, food preparation means that by preparing the food properly, the rest of the process will go smoothly, and less will go wrong. The fourth criteria, people, describes job satisfaction within the work environment. It"s also important to have a good working environment for the employees since it increases productivity and the quality of their work. The fifth and last criteria is profitability. Mcdonald"s aims to cut down their costs but increase satisfaction rates of customers at the same time.
