B A 350 Lecture Notes - Lecture 3: Workplace Deviance, Organizational Commitment, Absenteeism

• School: SDSU
• Department: Business Administration
• Course: B A 350
• Professor: B.Chung- Herrera

Document Summary

Social perception: process of interpreting information about another person, influences on social perception (interaction, characteristics of the perceiver, characteristics of the target person, characteristics of the situation, active barriers. Impression management: process by which individuals try to control the impressions other have of them, two types of impression management, self-enhancing: name dropping, managing appearance, other-e(cid:374)ha(cid:374)(cid:272)i(cid:374)g: flatter(cid:455), agree(cid:373)e(cid:374)t (cid:449)ith others" opi(cid:374)io(cid:374) 2: flattery works if it is at least somewhat accurate. 3: internal attribution, (cid:894)joh(cid:374)"s (cid:271)eha(cid:448)ior ste(cid:373)s (cid:373)ai(cid:374)l(cid:455) fro(cid:373) i(cid:374)ter(cid:374)al (cid:272)auses(cid:895) Attributional biases: fundamental attribution error, tendency to make attributions to internal causes when focusing o(cid:374) others" (cid:271)eha(cid:448)ior, self-serving bias, tendency to take credit (internal attribution) when we succeed, tendency to blame others (external attribution) when we fail. Attitudes: general affective, cognitive, and behavioral intention responses toward objects, other people, themselves, or social issues, abc model, affe(cid:272)t = (cid:862)feel(cid:863, (cid:271)eha(cid:448)ioral = (cid:862)do(cid:863) or (cid:862)(cid:449)ould do(cid:863, (cid:272)og(cid:374)itio(cid:374) = (cid:862)thought(cid:863) Cognitive dissonance: tension produced when there is a conflict between attitudes and behaviors.