KIN-10 Lecture 9: Introduction to Kinesiology 9
Introduction to Kinesiology
Notes
Joseph Yang
Listening Behaviours
Non- Verbal
○ Stand close and face
○ Direct eye contact
○ Facial gestures
○ Open posture
Verbal
○ Communicate understanding and acknowledgement
C. Aware Listening
○ Be flexible to listening according to the situation- use different strategies
○ Be alert for barriers (ex. Noise)
○ Breakdowns (ex. Misinterpretations)
Breakdowns
1. Sender message:
○ Ambiguous
○ Inconsistent
○ Verbal/nonverbal conflict
2. Receiver Message
○ Misinterpret intent
○ Not attending/distracted
Special Communication Situations
1. Confrontation
○ Face to face discussion between people in conflict
○ When used properly it can “clear the air”
○ Examine behaviour and its consequences
○ If Used:
■ Don’t use when angry
■ Provide specific info or instruction
■ Don’t attack character or personality
■ Identify exact feelings
■ Think about consequences
■ Empathize- put self in other place
■ Understand –clarify facts, ask direct question, don’t judge
■ Be tentative- proceed gradually
2. Criticism
○ Sandwich approach when using this technique
○ Positive statement
○ Constructive, future oriented feedback and/or instruction
○ Compliment- especially on effort
Recall discussion on social reinforcement- punishment (alternative behaviours)
Document Summary
Communicate understanding and acknowledgement: aware listening. Be flexible to listening according to the situation- use different strategies. Face to face discussion between people in conflict. When used properly it can clear the air . Understand clarify facts, ask direct question, don"t judge. Recall discussion on social reinforcement- punishment (alternative behaviours) Define: a behavioural process of influencing individuals and groups towards set goals. Leaders provide vison of what to strive for but also give structure, motivation, and support. Ensure demands of the organization are satisfied (meet goals and objectives) Ensure the needs of the group members are satisfied (max opportunity to achieve success) First looked at leadership by analyzing traits of successful leaders. More recently looked at an interactional model of leadership which is analyzed the relationship between leader and the situations in which they operate. Research focused on two major aspects of the leaders role:
